Privacy Policy
Last updated: January 24, 2026
1. Introduction
Optinex Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website optinex.agency or engage our SEO services.
We comply with the UAE Personal Data Protection Law (PDPL), the EU General Data Protection Regulation (GDPR), and other applicable data protection laws.
2. Information We Collect
Information You Provide
- Contact Information: Name, email address, phone number, company name
- Business Information: Website URL, industry, marketing budget range
- Communication Data: Messages, inquiries, and correspondence
- Account Information: Login credentials for client portals
Automatically Collected Information
- Device Data: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, click patterns
- Cookies: Session identifiers, preference data
- Analytics: Aggregated website performance metrics
3. How We Use Your Information
We use the collected information for:
- Providing and improving our SEO services
- Responding to inquiries and support requests
- Sending service updates and marketing communications (with consent)
- Analyzing website performance and user behavior
- Complying with legal obligations
- Protecting against fraud and security threats
4. Legal Basis for Processing
We process your personal data based on:
- Contractual Necessity: To fulfill our service agreements
- Legitimate Interests: For business operations and improvements
- Consent: For marketing communications and cookies
- Legal Obligations: To comply with applicable laws
5. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Hosting, analytics, email, and CRM platforms
- Business Partners: With your consent for joint services
- Legal Authorities: When required by law or legal process
- Business Transfers: In case of merger, acquisition, or sale
We do not sell your personal data to third parties.
6. International Data Transfers
Your data may be transferred to and processed in countries outside the UAE and European Economic Area. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities.
7. Data Retention
We retain your personal data for as long as necessary to:
- Provide our services and maintain client relationships
- Comply with legal, tax, and regulatory requirements
- Resolve disputes and enforce agreements
Typically, we retain client data for 7 years following the end of our business relationship.
8. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured format
- Objection: Object to certain processing activities
- Withdraw Consent: Revoke previously given consent
To exercise these rights, contact us at privacy@optinex.agency.
9. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. For details, see our Cookie Policy.
10. Security Measures
We implement industry-standard security measures including:
- SSL/TLS encryption for data in transit
- Encrypted storage for sensitive data
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.
13. Contact Us
For questions or concerns about this Privacy Policy or our data practices:
Optinex Agency
DIFC, Dubai, United Arab Emirates
Email: privacy@optinex.agency
Phone: +971 4 555 0123